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River City Pets
Shipping address
15 Adelaide Road
Murray Bridge, South Australia 5253
Australia
River City Pets is your local family run, independently owned pet store In Murray Bridge.
Established by Mary and her late husband Frank in the early 80’s, River City Pets started as an Aquarium Centre, which evolved into a variety pet store over the next decade.
The store’s ownership transferred to Colleen in 2008, and continued to grow and expand, moving into its current location on Adelaide Road in November 2015.
When you enter the shop, expect to be greeted with a smile, followed by the kind of great service you can only ever find in a small family store.
Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at [email protected]. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at [email protected].
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Shipping Policy
River City Pets is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on the website are currently in stock and pricing is true and correct.
River City Pets delivers products Australia wide using Australia Post. Orders are dispatched within 3 business day and delivery estimated between 1-7 business days, depending on the method of transport and your location within Australia.
