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Little Juniper Distilling
Shipping address
2 Edinburgh Avenue
Stonyfell, South Australia 5066
Australia
Little Juniper Distilling is situated in the leafy foothills of Adelaide, their curiosity, creativity, and more importantly, a thirst for flavour is the backbone of the distillery, while keeping their environmental awareness at the forefront of the production processes.
Little Juniper Distilling blends a mix of local grown, hills foraged, and the finest organic botanicals from around the world to bring you their first flavour packed gin; Little Juniper Signature Gin. They
concentrate their efforts into quality products that are created for you with sustainability in mind. Enjoy Little Juniper knowing that you are sipping on a passionately crafted local spirit that has had little to no impact on the environment.
Their signature gin has been noticed by some of the world’s finest palates, having won gold at the San Fransisco World Spirits Competition and silver at the London Spirits Competition.
- Little Juniper Distilling regards every person who contacts us, for any reason whatsoever, to be a valued customer.
- Little Juniper Distilling is committed to providing the best customer service possible and will endeavor to process each inquiry as quickly as possible.
- Little Juniper Distilling is committed to providing our customers with high-quality service which meets their reasonable expectations.
- Little Juniper Distilling recognises that our customer's needs are as unique and varied as the individuals themselves. Business will be fair and completed in an appropriate time frame and our customers will be treated with honesty and integrity at all times.
- We respect differences in values, cultures, beliefs and ages, and include our awareness of diversity into our daily practice.
- Little Juniper Distilling recognises that by providing high-quality customer service we are helping to service our customers in the best possible way.
- We will listen to our customers and try to provide the services that they really want. We will not assume that we know what they want; we will really find out and listen to the facts.
- We also fully respect our client’s privacy and will therefore never share your personal information or
- contact details.
- Answers to any inquiry or complaint will be easy to understand. They will be clear, concise, and straight to the point and directly address the original inquiry or complaint.
- All telephone inquiries or complaints will receive at least an initial response by the next working day.
- All employees dealing with customers will identify themselves either verbally or in writing and when
- answering the phone will give their first name.
- In its aim towards efficiency and in the interest of customers, Little Juniper Distilling reserves the right to limit the use of staff and resources on false or unreasonable demands.
Sales Policy
- Persons ordering alcoholic beverages must be over the age of 18 years of age.
- To ensure prompt delivery, please provide a telephone number/contact person for the delivery address as we require a signature for all deliveries.
- Any deliveries that require redirection or redelivery may incur additional charges.
- All stock is subject to availability, increases in government price, and/or wholesale price.
- All attempts will be made to ship items in original packaging. There may be instances where the packaging can be damaged in transit. Minor labels markings or scuffing is impossible to avoid in every instance.
- Orders can be canceled at any time as long as it has not already been sent. Contact us and we will help you. If your order has been sent, you will have to return the products in order to receive a refund. The freight will not be refunded. It is not possible to change your order once it has been submitted. This also includes changing the size or color of a product, removing an item, changing the delivery address or payment method. All packages are sent via Australia Post from our warehouse in Australia. Your order will be sent within 3 working days after it has been placed.
- Goods will be delivered to the person over the age of 18 who placed the order, or to an adult at the delivery address who can accept the order on behalf on the person who placed the order. Orders cannot be placed, and NO orders will be delivered to persons under the age of 18 years old. Satisfactory proof of age may be requested on delivery.
- If nobody is at the address when delivery is attempted, a note is left in the mailbox with postage pickup details. If delivery is not possible, the package will be returned to us. When you find the note in your mailbox, please pick it up from the local Post Office.
- Please note that it is not possible to make a delivery to a PO box.
- Freight costs will be determined by your delivery address.
Returns Policy
- We want all our customers to receive high-quality products. If there is something wrong with the product you have received or if your delivery is not identical to your order (wrong product or if a product is missing), please contact us at [email protected]. If you send us an email, please include as many details as possible including your order number as well as a picture if there is something wrong with one of the products.
- If you are not completely satisfied with your product, simply return the unused product(s) in its original unbroken packaging with all tags attached within 14 days of receipt for a refund.
- When we receive the product, we will refund the value of the purchased product, but not the original freight.
- All products must be returned in their original packaging with all enclosed documentation and the packaging cannot be broken or in any other way damaged – neither can the product. Otherwise, it will not be possible to obtain a refund.
- You must pay for the freight to return the goods and this must also be arranged by yourself. The goods are your responsibility until they reach our warehouse. Please ensure you pack the return safely to prevent any damage to the products or boxes.
How to return a product
- Please note that when you return a product it is very important to state the order number as well as your name and address. Without these details, we will not be able to process your refund. Furthermore, a detailed description of the problem is necessary – if you have a claim. Remember to provide us with a receipt for your freight charges if we have to reimburse them.
- Please enclose a return form with the returned products.
- Our return address is: 2 Edinburgh Avenue, Stonyfell, South Australia, 5066
- It can take up to 14 days for us to receive your return, depending on which postal service you use.
Questions about the Terms of Service should be sent to us at [email protected].
