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Bunches of Love at Murray Bridge Florist
Contact information
0451 214 463
14 645 288 866
Shipping address
10 Seventh Street
Murray Bridge, South Australia 5253
Australia
Murray Bridge Florist is home sweet home to dazzling bouquets and charming floral arrangements that will take your breath away, and breathe new life into your next special event or celebration.
Same Day Delivery
Flowers
Same delivery is guaranteed throughout Australia on orders placed before 2pm in the recipient's time zone, Monday - Friday and 10am Saturday. Same day delivery can be available on orders placed after these times, but it is not guaranteed. Flower deliveries to residential addresses usually occur between 9:00am and 7:00pm.
Same Day Delivery Exclusions
There are some locations due to their remoteness that cannot be guaranteed for same day delivery. If this is the case, Petals will notify you with alternative delivery options. Most same day deliveries require a 3 hour turn around. While we will try our best, we cannot guarantee delivery to hospitals, businesses and funeral services without a minimum 3 hours notice. Same day cut off and delivery times do not apply to busy floral events including (but not limited to) Mother's Day, Valentine's Day, Easter and Christmas. Please check the website for the order cut off times for these days.
Gifts
For delivery information on gift products, please view the product-specific delivery information on each product's details page and also in the yellow box under the product on the order page.
Please Note: These cut off and delivery do not apply to busy floral events including (but not limited to) Mother's Day, Valentine's Day and Christmas. Please check the website for the order cut off times for these days.
Weekend and Public Holiday Delivery
Flowers - Saturday Same Day Delivery
Delivery of flowers by a Florist can be arranged throughout most of Australia if the order is received before 10am in the recipient's time zone. Rural, restricted and remote deliveries may not have Saturday deliveries. If you are concerned please contact HQ to confirm delivery details.
Please Note: These cut off and delivery do not apply to busy floral events including (but not limited to) Mother's Day, Valentine's Day and Christmas. Please check the website for the order cut off times for these days.
Flowers - Sunday Delivery
Delivery is not guaranteed for Sunday and generally not available. If Sunday delivery is preferred, it is advised that you make prior arrangements for this delivery with Murray Bridge Florist.
Flowers - Public Holidays
As most couriers do not work on public holidays delivery of flowers is generally not available on public holidays. Orders received on public holidays will be delivered on the next working day without notice to the customer.
Gifts
Gift products cannot be delivered on Saturday or Sunday, or public holidays. Orders received over the weekend or on public holidays will be dispatched on Monday or next available working day.
Please Note: Deliveries to distant-to-the-gift supplier, remote or difficult delivery areas may take longer. Shipping times are generally shown on the order form and on the individual product's detailed description page. These delivery times are not guaranteed.
Recipient "Not at Home"
Murray Bridge Florist and Network Members are not responsible for deliveries if the recipient is not at the location at the time of delivery. If you are the customer, you must make sure that the recipient will be at the location on the date given on the order form for delivery.
If there is a contact phone number on the order form, the courier may contact the recipient to check if they are at the location before they attempt to deliver the gift. If there is no phone number provided on the order form, the courier will attempt to deliver gift on the specified delivery date.
If the recipient is not at the location when the delivery is made, the courier will try to leave a "not at home" card at the recipient's location. This card explains the situation and asks the recipient to contact the supplier.
If the courier deems the location to be a "safe" location the item will be left at the address provided. In these cases delivery will be deemed to have been made successfully. If you do not want the order left at the address please ensure this information has been provided in the special instructions field on the order form.
Murray Bridge Florist and its Members will do their utmost to deliver the gift at a later date if the recipient replies to the "not at home" card. Additional delivery charges may apply if the supplying florist has to deliver the gift more than once. Alternatively, the recipient may have to collect the order at the florist/courier's premise.
Substitution Policy
Images found on this site are used as guides only and may not be exactly the same as the final product. The stem count and contents for each product will vary due to regional availability and prices.
Our Members reserve the right to make fair and reasonable substitutions according to the practical availability of flowers, items and containers.
Please read our Substitution Policy here for more information.
Translation Policy
Our policy is to leave the card message in the language that the order was received in. However, if you require the message to be translated into another language, please specify in the 'special instructions/comments' field on the order form and we will do our utmost to translate the card message. However, we cannot guarantee that a translation will be possible and cannot guarantee the accuracy of the translation.
Non-Deliveries
Murray Bridge Florist and Network Members will try their best to deliver any gift, but we do not guarantee the delivery of any product if one of the following occurs.
- The recipient refuses to accept delivery of the gift.
- The address provided is incorrect.
- Occupants are not at the location and do not respond to the "not at home" card left by our courier.
If one of these instances occurs, we may judge that the delivery has been made.
Cancellations
Murray Bridge Florist cannot cancel any order that has already been made up, even if the order has not been delivered. If the cancellation request is made before makeup, then Murray Bridge Florist may be able to cancel the order. However, Murray Bridge Florist cannot guarantee that the order can be cancelled.
Refunds
It is not normal policy to refund the price of the product. However, as every customer and gift is individual, (and therefore may require a decision on a case-by-case basis), please contact us so we can determine the best solution to the problem.
Murray Bridge Florist is also able to provide other solutions, such as resending the gift or resending a different gift of the same value.
Time Sensitive / Difficult Deliveries / Hospital Deliveries
Due to the difficult nature of delivering to some events/places, Murray Bridge Florist and its suppliers cannot guarantee delivery to certain locations and times.
While we will try our best to make sure that your gift is received at the event/place, we do advise you to include a secondary address for delivery. The recipient of the gift must be available at this address after the end of the event.
Delivery to difficult and remote areas may incur extra delivery, above that already allowed in the gift value. The payment of extra delivery is the responsibility of the customer and orders can not be delivered without such payment.
If a delivery should not be made after a certain time (for example, if the recipient is leaving the hotel), please either provide an alternative delivery address within the same delivery area or advise that the order should be cancelled in the NOTES section at the bottom of an order form. If the order is for a timed event or difficult to deliver area we strongly suggest you provide an alternative address for delivery.
Note: That if the alternate delivery address is in a different area, and therefore requiring the services of a different supplier, Murray Bridge Florist may not be able to assist with the redirection without wastage and delivery charges being paid to the initial supplier.
At Murray Bridge Florist we try our best to ensure your flowers are delivered on time to the right location. Unfortunately, Murray Bridge Florist cannot offer same-day delivery or deliver to some locations due to their remoteness. Some deliveries may be required to be collected from the nearest town or depo, if this is the case the recipient will be notified.
Due to the perishable nature of our products, we do not deliver flowers and gifts to PO Boxes or Locked Bag addresses.
We do not guarantee delivery to the following timed events:
- Funerals
- Wedding Receptions
- Parties
- Functions
We do not guarantee delivery to the following places:
- Hospitals (especially Intensive Care Units)
- Army, Airforce and Naval Bases
- Ships
- Jails
- Secure Buildings
- Hotels
- Mines
We apologise for any inconvenience, but delivery to these areas can be very difficult.
Timed Deliveries
Murray Bridge Florist can not guarantee specific delivery times for any orders, due to the dynamic nature of couriers and traffic.
Flowers
While we offer customers the opportunity to nominate a preferred time of delivery, including "as soon as possible" (ASAP), it is not possible to guarantee that these times will be achieved. We suggest you restrict your requests to AM or PM delivery or ASAP if that is important to you. Such deliveries can only be made during local business hours. Also, it is usually possible though not guaranteed to deliver on a Saturday up to noon. It is not usually possible to deliver on Saturday afternoon or Sunday or on national public holidays.
If the flowers are for a timed event like a funeral, the florists will do their best to assist. However, we strongly recommend that you give an alternative address so the flowers can be delivered there if too late for the timed event.
If a delivery should not be made after a certain time (for example, if the recipient is leaving the hotel), please either provide an alternative delivery address within the same delivery area or advise that the order should be cancelled in the NOTES section at the bottom of an order form.
Note that if the alternative delivery address is in a different area, and therefore requiring the services of a different courier, Murray Bridge Florist may not be able to assist with the redirection.
For Gifts:
Murray Bridge Florist can not guarantee any specific delivery times for Gift Baskets and Gift delivery. Our suppliers use 3rd party courier services such as Australian Air Express Couriers and are only given a guarantee of a delivery date not time. You can track the progress of your delivery by contacting the courier service with your consignment number - which can be obtained from HQ.
Alcohol
In Australia, it is illegal for alcohol to be purchased by or delivered to any person under the age of 18 and similar conditions may apply in other countries. The sender of the item is responsible for ensuring that their order complies with the law in this regard and absolves Petals and it's subsidiaries of any responsibility in this regard.
Alcohol Deliveries with Flowers
Murray Bridge Florist does not guarantee the delivery of alcohol with all purchases. The laws regarding the sending of alcohol are very complicated.
Why Murray Bridge Florist does not guarantee the delivery of alcohol with all purchases:
- Murray Bridge Florist is unable to guarantee the recipient of the gift is over the legal age in that state or country.
- The recipient of the gift may have certain religious beliefs
- Certain countries or States have laws that prohibit the sending of alcohol
- Certain countries or States require florists to possess a licence to send alcohol with flower orders
If you place an order that includes alcohol and we are not able to deliver the alcohol because of one of the reasons stated above, our florists will replace the alcohol (to equal value) with flowers or gift items that suit your order. You will not be advised of this replacement.
Please note that you are able to nominate a second gift preference when placing an order that includes alcohol.
Alcohol with Gift Baskets:
If an item in our gift range contains alcohol as per the description on the website, alcohol will be delivered with the item. Murray Bridge Florist cannot deliver more than 2 litres of alcohol with an order.
Privacy Policy
Our Network and its subsidiaries (e.g. Grumleys Gifts) is committed to the protection of personal information in compliance with National and International Privacy laws and in particular the Australian Privacy Amendment Act 2001. Petals a and it's subsidiaries will maintain the integrity of data collection, use and disclosure, accuracy, security, openness and access as outlined in the following document. Please Click Here or see website links for more information on our Privacy Policy
