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Guys & Girls Surf n Street
Shipping address
21 Wilson Street
Berri, South Australia 5343
Australia
We are a Surf, Street & Skate shop located in the Heart of the Riverland, at 21 Wilson St Berri South Australia.
This is a family business owned and run by ourselves since May 2016.
Stocking the best brands of clothing, shoes, accessories, skate gear and Watersport gear!
Check us out online at Shop Local SA or see our bigger range in store!
RETURNS & REFUNDS
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: 21 Wilson St, BERRI SA 5343, Australia.
Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: 21 Wilson St, BERRI SA 5343, Australia
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
SHIPPING
General Information
As our customer, you must ensure that the correct delivery address is entered at checkout, as parcels that are returned to Guys & Girls Surf n Street as undeliverable may incur a re-dispatch fee and will be sent back out as regular mail. Freight charges paid for the original dispatch are not refundable.
Shipping Rates
This applies to and over made within Australia, excluding gift card purchases, bulky and flammable items. Orders will incur a $10 fee for standard shipping. Express delivery is available for a fee of $15.
Express post - Once your order has been dispatched, shipping will take 1 to 4 business days for metro areas and up to 6 business days for regional areas.
Standard mail - Once your order has been dispatched, shipping will take 7 to 10 business days.
- Please allow for a further 3 business days (in addition to the above) for delivery to remote areas as an estimate only.
- Please note, delays may occur around Christmas, Easter and public holidays. Remote deliveries are subject to local transport schedules and may encounter extended delays. Please note that that there are limitations on all courier networks and some remote delivery addresses will not be serviced door-to-door. In these cases, the couriers will deliver to a local depot or Australia Post office, and you will be contacted to collect your goods. Some remote locations such as islands can only be accessed by boat therefore normal shipping times do not apply.
- The delivery dates are estimates only. Guys & Girls Surf n Street will do all that it can to ensure delivery within the estimated dates, but factors such as public holidays and peak delivery times may not allow this to always be possible. Please note that while Australia Post provides a reliable national service, delivery delays can occur for a variety of reasons. If you are experiencing a longer than usual delay, please first enquire about your missing package at your local post office.
- Guys & Girls Surf n Street reserves the right not to accept an order, or having accepted an order, to cancel an order if it cannot supply the goods within the order.
- Any damaged or lost orders are subject to an investigation carried out by the courier company. This investigation can take up to 10 business days and we must allow the courier company to complete their investigation before we can take any further action into the whereabouts of the parcel.
- If the Goods are delivered by courier, your parcel will be delivered during normal business hours.
- Upon delivery, the goods must be signed for. If a signature cannot be obtained at the time of delivery, a card will be left informing you of how to collect the parcel during normal business hours.
- Parcels will be held by the delivery service for their maximum hold time. Should you not respond to a calling card and the parcel is returned to Guys & Girls Surf n Street as unclaimed, further freight charges may be payable for re-dispatch. Freight charges paid for the original dispatch are not refundable.
- Once the Goods have arrived at Guys & Girls Surf n Street, it may take up to another 3 days for processing and dispatch. Once the order has been shipped, you will receive an email confirmation.
Click & Collect / Pick Up Orders
Once you place your order, our team will endeavor to have your order processed and Ready to be picked up within 2 working hours.
Once you have received your collection notification, you will need to head in-store with photo ID and either the collection reference code from the SMS or barcode from your Ready for Collection email.
Please note, our stores can only hold orders for 10 days. After this, a refund will be processed for the order into your original payment method.
General Information
As our customer, you must ensure that the correct delivery address is entered at checkout, as parcels that are returned to Guys & Girls Surf n Street as undeliverable may incur a re-dispatch fee and will be sent back out as regular mail. Freight charges paid for the original dispatch are not refundable.
Shipping Rates
This applies to and over made within Australia, excluding gift card purchases, bulky and flammable items. Orders will incur a $10 fee for standard shipping. Express delivery is available for a fee of $15
GIFT CARDS
Gift vouchers are valid for 3 years from the date of issuance. Cost of shipping is not included. Gift vouchers are non-refundable and cannot be exchanged for cash in part or full. They may not be sold or transferred and cannot be redeemed to purchase gift cards. The terms and conditions of this gift card may be amended at any time at the discretion of Guys & Girls Surf n Street and shall be binding on the customer. No replacement for lost or stolen gift vouchers.
