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CUTCH Skincare
Contact information
0432 360 905
13 258 892 979
Shipping address
Berri, South Australia 5343
Australia
Native ingredients, Australian Indigenous Culture & Sustainable Practices are at the core of CUTCH Skincare.
At CUTCH we believe healthy skin comes from a natural, holistic approach. Creating a line of natural skincare products that harnesses the power of Phyto-actives to give you the best skincare of your life.
CUTCH is a Riverland owned business that creates natural skincare products from native plants.
We are an Indigenous-owned brand, focused on providing high quality products. We use native ingredients in all of our products, so you can feel good about supporting the environment. At CUTCH we use only recycled and recyclable materials in our production process, and we're always looking for ways to reduce our carbon footprint.
RETURNS & REFUNDS
Our customers are important to us, and we want you to be completely satisfied with your purchase. We are not required to provide a refund or replacement if you change your mind, however, you can choose a refund or exchange if an item has a major problem. This is when the item:
- has a problem that would have stopped you from buying the item if you had known about it
- is unsafe
- is significantly different from the sample or description
All products returned must be complete, in original packaging and as new/ fully unused. The customer must retain proof of purchase and proof of delivery for returned products. Incomplete or incorrect information may delay or cause your return to be rejected.
If you need to return an item, please contact us via email with your order number and details about the product you would like to return. We will respond quickly with instructions on how to return items from your order.
SHIPPING
Orders will be dispatched within one - two business days providing all items are in stock. Orders will be delivered via Australia post regular or express post satchel. Final shipping charges will be displayed during your checkout process based on the shipping method, product type, weight and location chosen by you.
Upon parcel dispatch you will receive a tracking number, so you can see when to expect delivery of your parcel.
GIFT CARDS
Gift vouchers are valid for 3 years from the date of issuance. Cost of shipping is not included. Gift vouchers are non-refundable and cannot be exchanged for cash in part or full. They may not be sold or transferred and cannot be redeemed to purchase gift cards. The terms and conditions of this gift card may be amended at any time at the discretion of Cutch Skincare and shall be binding on the customer. No replacement for lost or stolen gift vouchers
